These terms govern the use of the free online diagnostic and the resulting contact with our team. No payment is taken on the site at this stage. [To be completed.]
The diagnostic is free and without obligation. By completing it, you agree that your answers and contact details will be passed to our team so that an advisor can get back to you, generally within 24 business hours. [To be completed.]
If support is offered following this exchange (action plan, complaint letters, formal notice, referral to an ombudsman, regulator report), its terms and any applicable price are communicated to you before you commit to anything. [To be completed.]
Estimates of chances of success and timeframes are indicative only and do not constitute a guarantee of outcome.
You have a 14-day right of withdrawal, applicable should you later subscribe to a paid service. [To be completed.]
[To be completed: complaints department, consumer mediation, applicable law.]