Step 01 — Day 0
Case file & formal complaint
We build your case file with the exact supporting documents your bank expects, then send a written complaint that triggers the mandatory 15-business-day response deadline.
Service active — all European & UK banks and neobanks
We recover the money Revolut is holding hostage.
Frozen account, inaccessible funds, support that stopped replying. Answer 5 questions: we give you a free estimate of your chances of unblocking and the timeline, then we run the process with you — complaint, ombudsman, regulator — until your funds are returned.
A human replies in under 5 min · 9am–9pm
- Reply in under 5 minutes
- A real adviser, never a bot
- No commitment, no card required
- Your data is never sold
4.8/5· 214 customer reviewsYou only pay once your funds are recovered
Current account · REVOLUT● Frozen
£4,826.50
Funds unavailable for 19 days
Procedures covered for
RevolutMonzoStarlingWisePayPalN26Bunq
0 min
to get your free diagnostic: chances of recovery and estimated timeline.
0 days
maximum legal deadline to respond to a written complaint about payment services.
0 h
to be called back by an advisor after submitting your diagnostic.
0
to pay online: you fill in the form, and we call you back for the next steps.
Banks count on you giving up. An account doesn't get unblocked over live chat: it gets unblocked in writing, following due process, with the formal complaintthe ombudsmanthe regulator — and every step has a deadline the bank must respect.
One process. Three levers. Zero improvisation.
Your action plan follows the exact escalation path set out by regulation — one that banks cannot ignore.
Step 02 — If silence or refusal
Formal notice & ombudsman
Formal notice to return the funds, then a free referral to the financial ombudsman — a process the institution is required to follow. We track every deadline for you.
Step 03 — Regulatory pressure
Regulator escalation
Escalation to the banking regulator supervising the institution. At this stage, the vast majority of legitimate cases succeed.
Your diagnosis, right now.
Free, instant, no obligation. Your result appears on screen and is emailed to you.
- Estimated recovery chances based on your bank, the reason and how long it's been blocked.
- A realistic timeline with the right procedure, step by step.
- Total honesty: if your case isn't something we can help with (legal seizure), we'll tell you straight.
Block diagnosis
Ref FR-————Which bank blocked your account?
No form, no payment
What you get on WhatsApp
A conversation with a real adviser, not a chatbot. Here is exactly how it unfolds, step by step, and the deadlines we commit to.
- 01
You describe your situation
Which bank, the reason given for the block, the date it started, the approximate amount. Three or four messages are enough — no documents are requested at this stage.
Timeline · Reply in under 5 min (9am–9pm)
- 02
Free, honest diagnosis
Your adviser tells you which procedure applies to your case, your estimated chances of unblocking and a realistic timeline. If your case stems from a court order or a tax seizure, we say so plainly — we don't take it on.
Timeline · Same day
- 03
A written action plan
You get the list of useful documents (statements, proof of source of funds, your exchanges with support) and the schedule of actions, with the date of every follow-up.
Timeline · Within 24h of the diagnosis
- 04
Formal complaint to the bank
We draft your written complaint with you — first to customer service, then to the firm's complaints department — citing the regulatory references that oblige it to answer.
Timeline · Bank's reply due within 15 days
- 05
Escalation: ombudsman, then regulator
If there is no reply or an unexplained refusal, we prepare the referral to the competent ombudsman (Financial Ombudsman Service in the UK), then the report to the supervisory authority (FCA in the UK, ACPR / Banque de France in France).
Timeline · Triggered as soon as the deadline passes
- 06
Follow-up until your funds are back
A progress update in the same WhatsApp conversation at every stage completed, with a copy of every letter sent on your behalf.
Timeline · Continuous, for as long as it takes
Scope and compliance
Administrative assistance, not legal advice
We help you build and follow up your complaints. We are not a law firm, not a payment institution, not a public authority, and we do not represent your bank.
No guaranteed outcome
No intermediary can guarantee that an account will be unblocked: the decision belongs to the firm, the ombudsman or the regulator. We commit to the procedure and the deadlines, not to the outcome.
Personal data (UK GDPR / GDPR)
Your information is used solely to handle your case, is never sold, and is deleted on request. You have the right to access, correct and erase it.
What we never ask for
No passwords, no SMS codes, no access to your online banking, and no payment to “release” your funds. Any such request is an attempted fraud.
Free routes stay open
Referring your case to the ombudsman and reporting it to the regulator remain free and available to you directly, at any time, with or without our help.
Talk to an adviser on WhatsApp
A human replies in under 5 min · 9am–9pm
The conversation starts with the free diagnosis. You decide what happens next.
Our mission: return every blocked pound to its rightful owner.
Hundreds of thousands of accounts are frozen every year across Europe and the UK by automated checks. Behind every block is a rent payment, a salary, a business's cash flow. We put the process on your side.
The situations our process covers
Every reason for a block has its own lever. Here are the typical cases your action plan is built to handle.
Salary payment frozen pending proof of the source of funds that was never clearly requested.
Account closed by the bank with a balance of several thousand pounds not returned for weeks.
Selling a car: the buyer's transfer triggers an automatic account freeze.
Access suspended overnight, live chat silent, nothing beyond automated replies.
PayPal or Wise balance held for 180 days after activity flagged as unusual.
Documents submitted three times, rejected without reason: the expected format was simply never specified.
Funds from an inheritance frozen pending notarial proof that no one is explicitly requesting.
Client payments blocked on an online business account, activity at a standstill.
Account frozen after a change of address abroad, verification that never completes.
Complaint left unanswered beyond the legal deadline: the case moves to the ombudsman.
Guides by bank
Your bank plays by its own rules
Block triggers, complaint channel, competent regulator: everything changes from one institution to the next. Open the guide for yours.
- Revolut
- N26
- Nickel
- Lydia / Sumeria
- Wise
- PayPal
- Monzo
- Starling Bank
- bunq
- BoursoBank (Boursorama)
- Banque traditionnelle
- Qonto
- Sparkasse
- Commerzbank
- Vivid Money
- BBVA
- Santander
- CaixaBank
- Intesa Sanpaolo
- UniCredit
- Hype
- Millennium BCP
- Novo Banco
- ING
- Rabobank
- KBC
- Belfius
Customer reviews
They got their money back
Reviews left by customers we supported until their funds were returned.
4.8out of 5
Based on 214 reviews
12 June
Revolut account unblocked in 11 days
Frozen for two months with no explanation and no reply from support. The case was built in 48 hours and the funds were returned in 11 days. Flawless WhatsApp follow-up.
Sarah M.Manchester✓ Verified review
3 June
Finally someone who answers
£14,800 frozen at Monzo after a business transfer. Formal notice, then an ombudsman referral: account reactivated and transfer released. I had no idea I had those options.
Karim B.London✓ Verified review
28 May
Serious and transparent
The diagnostic said 10 to 15 days, it took 13. Every step was explained, along with the legal deadlines the bank had to meet. Nothing to fault.
Ellie R.Bristol✓ Verified review
21 May
PayPal case resolved
Balance held for 180 days by PayPal. Letter sent, reply within 9 days, funds transferred to my account. For £59 that's fair given the time I'd already lost.
Thomas L.Leeds✓ Verified review
Frequently asked questions
Most often: an automated anti-money-laundering check (an unusual transfer, an expired document, a large incoming payment). The bank sometimes isn't allowed to give you the exact reason. That doesn't entitle it to hold your funds indefinitely, though.
Every week you wait is a week handed to the bank.
The diagnostic is free, instant and with no commitment. You'll know within 2 minutes whether your case can be unblocked — then we call you back for the next steps.
A human replies in under 5 min · 9am–9pm
- Reply in under 5 minutes
- A real adviser, never a bot
- No commitment, no card required
- Your data is never sold
4.8/5· 214 customer reviewsYou only pay once your funds are recovered